Monday – Friday | 8am – 6pm
Saturday | 9am – 6pm
Sunday | 1pm – 5pm
Contact Details
• Critical Issues: Call *31570 with specific information. Include G #s when applicable.
• Non-Critical Issues: E-mail the HelpDesk at HPL.HelpDesk@houstontx.gov with specific information. Include G #s when applicable.
• Use the LogMeIn Rescue Calling Card available on staff computers.
• ServiceNow is not a preferred contact method as HITS is updating. Trainings are being developed for this program.
After Hours
If there is an after-hours emergency, please contact 713-742-3978.
Emergencies include the loss of WorkFlows, the building server is down, or an issue that affects location operations.
Saturday | 9am – 6pm
Sunday | 1pm – 5pm
Contact Details
• Critical Issues: Call *31570 with specific information. Include G #s when applicable.
• Non-Critical Issues: E-mail the HelpDesk at HPL.HelpDesk@houstontx.gov with specific information. Include G #s when applicable.
• Use the LogMeIn Rescue Calling Card available on staff computers.
• ServiceNow is not a preferred contact method as HITS is updating. Trainings are being developed for this program.
After Hours
If there is an after-hours emergency, please contact 713-742-3978.
Emergencies include the loss of WorkFlows, the building server is down, or an issue that affects location operations.
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