Smart Money

A message from Theodora Ume-Ezeoke

Good day Team,

I am resending this information because there has been another update and correction to the information I sent out in the morning.

Thanks for your patience and understanding.

Concerning Smart Money and Credit Card Machines.

Good day Team,

Here are some remainders from the Financial Services department and IT about Smart Money and the Credit card machines:

1.       In the morning, all locations should reconcile the credit card machine activities with the closing receipt that comes out daily.

2.       Make sure that the receipts total you have on hand for the credit cards and the checks agree with the closing receipt that comes out from the credit card machine daily.

3.       This receipt that you see at the credit card machine in the morning when you come to work is from the bank.

4.       If you don’t see the words “settlement successful” located at the end of the receipt please call 1800-451-5817. Have the merchant number ready and give it to them. (if you don’t know where this is located or cannot find it, please call me as I have this information and can give it to you) They will ask you a series of questions which should help to resolve the situation.

5.       If your location has a glitch with the credit card machine, please call the IT Helpdesk and ask for help getting the credit card machine connected. The contact information for IT is - 832-393-1570 / 3-1570  and  HPL IT HelpDesk  - HPL.HelpDesk@houstontx.gov

6.       If your machine has been rewired, please call the bank at 1800-451-5817 and inform them that the credit card machine has been switched from Wi-Fi to wired line so they can switch the files.

7.       Remember to swipe credit cards on the credit card machine before entering it in Smart Money

8.       Please keep the receipts and send them daily to the Financial Services Department.

9.       Make sure that the credit card machines have the receipt tape in them. It seems that sometimes we run out of the receipt tape and are unable to print a copy of the credit card slip for the patron or for the balancing the deposit information sent to Financial Services.

Please let me know if you have any questions or need clarification.

Take care.

Theodora.